Refund Policy
Last updated: 19 June 2026
This is a courtesy translation. The legally binding version is the Portuguese one — in case of any discrepancy, the Portuguese text prevails.
This policy applies to the Pro plan subscription. The free plan does not involve payment.
1. Right of withdrawal (14 days)
As a consumer in the European Union, you generally have the right to withdraw from the contract within 14 days of subscribing, without giving a reason. As Pro is a digital service that begins immediately, by subscribing you request immediate start and acknowledge that, once the service has been provided, the right of withdrawal may no longer apply to the part already used.
2. Cancellation
You can cancel the subscription at any time through the Stripe management portal (accessible from your account). Cancelling prevents the next charge and you keep access to Pro until the end of the period already paid.
3. Refunds
- Monthly payments already made and used are generally not refunded pro rata for the remaining time.
- If there is a clearly improper charge (for example, a billing error or a serious service failure we could not fix), contact us — we review each case in good faith.
4. How to request
To exercise the right of withdrawal or request a refund, write to hello@valora-watches.app with your account email. We'll reply with the next steps.
5. Consumer rights
Nothing in this policy affects your legal rights as a consumer under Portuguese and European Union law.